FAQ
Q: Does Foxonix Infotech collect and store my credit card information?
A: No. We do not collect and store your credit card information. During the purchasing process, you will enter your credit card information directly into the form posted by the credit card payment gateway. Hence, all your credit card information will be collected and secured by the credit card payment gateway directly, in the most secured way.
Q: What type of credit cards does Foxonix Infotech (OPC) Private Limited accept?
A: We accept all major credit cards including Visa, Mastercard, American Express, and Discover.
Q: Does Foxonix Infotech (OPC) Private Limited offer a return policy?
A: Yes. All purchases made on Foxonix Infotech (OPC) Private Limited are protected by our 10-day return policy. If you are unhappy with your purchase, you can return the item within 10 days of purchase for a full refund. *(Goods if sealed box once open shall not be return, if incase of any manufacturing defect found OEM company will replace or repair the product as per their terms & conditions. our customer care will provide support service at this condition)
Q. How do I Cancel an Order?
A. You can cancel any order placed on our website within 24 hours of placing the order. To cancel the order, you can either call us on our customer service number or send us an email.
Q. Are there any cancellation charges?
A. No, there are no cancellation charges for orders placed on our website.
Q. What are your substitution policies?
A. We do not accept any kind of substitutions. You can only return the item for a full refund or exchange within the return policy period.
Q. What recourse do I have in case I receive a defective/ damaged/ wrong item?
A. In case you receive a defective/ damaged/ wrong item, you can return the item for a full refund or exchange within the return policy period. You can contact our customer service team for assistance.
Q. What are the delivery and COD charges?
A. Delivery charges may vary depending on the location and the item ordered. However, we offer free delivery on all orders over Rs.10000. Cash on Delivery (COD) charges are Rs.100 per order (only local).
Q. How much time will it normally take for the consignment to reach?
A. All orders placed on Foxonix Infotech will be delivered within 7-10 business days.
Q. Where do you deliver?
A. We deliver to all major cities and regions across India.
Q. Who will deliver the products?
A. All orders placed through Foxonix Infotech will be delivered through reliable and secure shipping partners.
Q. How do I know that my order is confirmed?
A. You will receive a confirmation mail from us once your order is placed successfully.
Q. Can I send the Order to a different Address other than the registration Address?
A. Yes, you can provide a different shipping address on the checkout page. However, we advise you to provide the same address as the registered one.
Q. Is there any minimum order value that I need to order?
A. No, there is no minimum order value for shopping with Foxonix Infotech.
Q. I'm looking for a product that is not listed on your website. Can you help?
A. Yes, we can certainly help. Please contact our customer service team and we will do our best to source the product for you.
Q. How safe is it to shop online with a credit card?
A. Foxonix Infotech (OPC) Private Limited takes security very seriously and employs the latest encryption technology to ensure the safe and secure transmission of your credit card information.
Q. How much time will it normally take for the consignment to reach?
A. Delivery times vary depending on your location and the product you have purchased. We will provide you with an estimated delivery time when you place your order.
Q. Where do you deliver?
A. Foxonix Infotech delivers to all locations within the India.
Q. Who will deliver the products?
A. Our products are shipped through a trusted third-party delivery service.
Q. How do I know that my order is confirmed?
A. You will receive an email confirmation upon completion of your order.
Q. Can I send the Order to a different Address other than the registration Address?
A. Yes, you can choose to have your order shipped to a different address at checkout.
Q. Is there any minimum order value that I need to order?
A. No, there is no minimum order value required to place an order with Foxonix Infotech.
Q. I'm looking for a product that is not listed on your website. Can you help?
A. Absolutely! If you cannot find the product you are looking for on our website, please reach out to us via our contact page. Our team of experts would be more than happy to help you find the product you're looking for.
Q. How safe is it to shop online with a credit card?
A. Shopping with a credit card on the www.foxonixinfotech.com website is safe and secure. We use the latest SSL encryption technology to ensure that all of your personal and payment information is kept safe and secure.
Q. How safe is my personal information with https://www.foxonixinfotech.com?
A. At Foxonix Infotech, we take the security of your personal information very seriously. We use the latest encryption technology to ensure that all of your personal and payment information is kept safe and secure so that you can shop with confidence.
Q. When are returns not possible?
A. Returns are not possible if the item has been used or if sealed box once open or if it has been damaged in any way. Additionally, returns are not possible for certain types of products such as software or custom-built hardware.